Migration help please!!

[TaraFerguson]

Like many others I’ve upgraded from o2 to o2 using mobile phones direct for a much better deal. Am repeatedly being told my number is “in the process of being migrated” and will migrate “today” for the last 3 days. How can I escalate or resolve? This morning I’ve been told not to restart my new iPhone and I will get a notification before 6pm that it’s all been done….. I don’t hold out any hope!! 

[Cleoriff]

@TaraFerguson 

You have to persevere with O2 I'm afraid.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here

Give O2 a call on  202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

[TaraFerguson]

Thanks @Cleoriff ive seen other posts where the community manager has been able to help? 

[Enlli]

The clue here is Mobile Phones Direct. 

We have had a few posts from people who have similar problems.

It appears that there is an incompatibility between the systems used between dealers and O2.

Ask Mobile Phones direct if the problem still persists