Solved: Re: Lost iPhone 13 how to set up the new replaceme...

Banjax · ‎01-09-2022

Good morning! I lost my iPhone 13 last Thursday. 02 kindly blocked it, helped me make an insurance claim and a new replacement is due today. Very impressed with the service. When the new phone is delivered how do I ‘transfer’ or retrieve all my data etc., to the new phone. I obviously don’t have the old SIM. Any help would be very much appreciated. Thank you.

MI5 · ‎01-09-2022

@Banjax

Just login with your Apple ID and your phone will be restored from iCloud.

You will need to contact O2 to remove the placed restrictions from your account too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-09-2022

@Banjax

Just login with your Apple ID and your phone will be restored from iCloud.

You will need to contact O2 to remove the placed restrictions from your account too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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