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Lost Order

KatieMia
Level 1: Joiner
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I ordered an I Pad as an additional contract on my existing phone one and paid a £20 up front fee. This was on the 15th April and I still haven't received anything?

 

I got an email confirming the order had gone through but since then I have had no update. If I try to track the order or find any info at all there is nothing on my page as it says you can't track an order until it's dispatached?

 

I managed to get through to a live chat where someone tried to help me but it went silent with no response after a few mins!

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MI5
Level 94: Supreme
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@KatieMia 

They have been out of stock lately.

You'll get an email from O2 when yours is dispatched.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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KatieMia
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Thank you
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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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