on 16-12-2021 22:20
Hi, just to ask if I can be reimbursed for 10 days loss of connectivity please?
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on 16-12-2021 22:32
on 16-12-2021 22:32
This isnt customer services, and to be honest I very much doubt it, as it will be termed a natural event that caused the outage and if in the north hampered by Northen PowerGrid's incompetence.
Also as per the T&C's o2 dont guarantee a fault free network, and unfortunately Storm Arwen levelled quite a few masts, and also left access difficult.
But you can try o2,If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
on 16-12-2021 22:32
on 16-12-2021 22:32
This isnt customer services, and to be honest I very much doubt it, as it will be termed a natural event that caused the outage and if in the north hampered by Northen PowerGrid's incompetence.
Also as per the T&C's o2 dont guarantee a fault free network, and unfortunately Storm Arwen levelled quite a few masts, and also left access difficult.
But you can try o2,If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
on 16-12-2021 23:00
O2 will quite likely give you a goodwill credit for the 10 days, so if your airtime is £30, you could get a £10 credit.
on 17-12-2021 00:20