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Loss of service during and after Storm Arwen

Him17
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Hi, just to ask if I can be reimbursed for 10 days loss of connectivity please?

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madasaf1sh
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@Him17 

 

This isnt customer services, and to be honest I very much doubt it, as it will be termed a natural event that caused the outage and if in the north hampered by Northen PowerGrid's incompetence.

 

Also as per the T&C's o2 dont guarantee a fault free network, and unfortunately Storm Arwen levelled quite a few masts, and also left access difficult. 


But you can try o2,If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 67: Unsung hero
  • 5647 Posts
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Registered:

@Him17 

 

This isnt customer services, and to be honest I very much doubt it, as it will be termed a natural event that caused the outage and if in the north hampered by Northen PowerGrid's incompetence.

 

Also as per the T&C's o2 dont guarantee a fault free network, and unfortunately Storm Arwen levelled quite a few masts, and also left access difficult. 


But you can try o2,If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Him17 

O2 will quite likely give you a goodwill credit for the 10 days, so if your airtime is £30, you could get a £10 credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Good luck

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