Legacy to 360 transfer taken 18 months! Help!

[TheBerkshireDav]

I'm trying to get my legacy number transfered over to a 360 account so i can do a switch up.  It's been 48 hours since the most recent attempt by them and still no joy! This has now been going on since end of 2022! Any advice please?!?! 

[pgn]

Nope. The customer has no choice over when they get moved to 360 - it happens when O2 move you, no idea of the logic or schedule as far as is known, sorry @TheBerkshireDav 

[TheBerkshireDav]

Thanks Pgn. When I called they said I was part of the batch of numbers being ported over on Friday just gone - and that it can take 48 hours. If it doesn't, can I just go into the store to set up a "new account" and port my phone number over?

[pgn]

Chances are the O2 Shop staff will baulk at the part-migrated number, they have been using the 360 get-out card on so many things - but you can always try, @TheBerkshireDav - don't forget to take photo id with you or you won't get far.  Also porting may require you to interact with MyO2, so a bit of a Catch-22...