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Last bill

aaron1205
Level 1: Joiner
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Hi,

 

I recently cancelled my 02 contract and was told I wouldn’t need to pay the next bill of £44. Yesterday the bill came out again, I’ve cancelled the direct debit from my bank but I’m just wondering if I’m able to get this money back that I was promised I wouldn’t have to pay? 

thanks, 

aaron 

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madasaf1sh
Level 61: Brainiac
  • 4415 Posts
  • 29 Topics
  • 1238 Solutions
Registered:

@aaron1205 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4415 Posts
  • 29 Topics
  • 1238 Solutions
Registered:

@aaron1205 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

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