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Keeping my number

Sheldon1000
Level 1: Joiner
  • 1 Posts
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Registered:

Hi,

 

I recieved my new phone yesterday afternoon and immediately requested to keep my old number via the online request form using the PAC code.  It was well before 5pm yesterday.  It has been over 24 hours and still nothing.  Is this normal and is it becaise of limited staff etc? 

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jonsie
Level 94: Supreme
  • 87367 Posts
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Registered:

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
The best number to get through seems to be
0800 587 4005
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

 

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