on 26-11-2020 11:50
Hi, my iphone6S 16gb screen is frozen. Cannot type in start code, cannot slide power off slider. I have tried holding home button and power button ar same time until apple logo appears but phone still does not reset. Screen still shows incoming BBC news updates but I can’t operate it. Phone bought new from O2 Any ideas please? Thanks, Roger
on 26-11-2020 11:55
Contact Apple who will run diagnostic checks for you https://www.apple.com/uk/retail/geniusbar/