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LS1992
Level 1: Joiner
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Hi recently purchased iPhone 13, for some reason I am unable to access the internet out with WIFI, no 4G/5G,50gb of data left, mobile data is switched on

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madasaf1sh
Level 66: Unequalled
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@LS1992 

Check the apn is set to mobile.o2.co.uk in the Mobile Data Settings

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@LS1992 

Your data apn should be "idata.o2.co.uk"

If you just select to reset network settings it will add the correct apn details.

Also go to Settings >Mobile data and scroll down to ensure data connections are turned on for your apps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
Community Manager
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Heye @LS1992 were you able to get your data working? 

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