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LS1992
Level 1: Joiner
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Hi recently purchased iPhone 13, for some reason I am unable to access the internet out with WIFI, no 4G/5G,50gb of data left, mobile data is switched on

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madasaf1sh
Level 76: Forum Legend
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@LS1992 

Check the apn is set to mobile.o2.co.uk in the Mobile Data Settings

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@LS1992 

Your data apn should be "idata.o2.co.uk"

If you just select to reset network settings it will add the correct apn details.

Also go to Settings >Mobile data and scroll down to ensure data connections are turned on for your apps.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Heye @LS1992 were you able to get your data working? 

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