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Internet stops working when in 5g area

JDan22
Level 1: Joiner
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on ‎18-01-2023 18:37

on ‎18-01-2023 18:37

I have a Samsung S22 so 5g is supported and my contract includes 5g. But whenever I am in a 5g area the internet stops working. If I turn 5g off in settings it works again with 4g. But not an ideal solution as I want to use the 5g. O2 customer support is not connecting so trying here. 

Thank you in advance!

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MI5
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on ‎18-01-2023 18:55

on ‎18-01-2023 18:55

@JDan22 

Mot likely a network fault in the area.

O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Enlli
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on ‎18-01-2023 21:05

on ‎18-01-2023 21:05

This came up about 6 months ago in central Manchester. Took them a bit to fix it though

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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