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Internet on phone not working

Laura87
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

My internet isnt working, it connects to wifi fine but doesnt connect when I dont have wifi signal.

Ive checked 'My O2' and under the data section it says -

'This information is not available at this time.'

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gmarkj
Level 59: Quartermaster
  • 9060 Posts
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Registered:

First check the settings on your phone @Laura87.

The link below shows settings for both Android and Apple phones.

https://www.phonegnome.com/o2-apn-settings/ 

If your phone is all ok, you will need to contact customer services to see if there is a problem on your account.

There are a few numbers to try in the guide below, as well as some hints on how to get through to someone.

Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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