on 14-10-2021 16:45
Hello my monthly dongle internet allowance is 50gb, normally I use around 18-19gb. Now in two weeks it’s showing I used up all of the 50gb even tho I have not used any more internet than usual then last night I added the 2gb bolt on however the device kept showing it was connected to dongle but the internet was still not working so I wasn’t able to use it all. Now I’ve logged into my o2 and it’s saying I got zero left from my 52gb. How is this possible also not given anyone else my password.
14-10-2021 16:51 - edited 14-10-2021 16:52
14-10-2021 16:51 - edited 14-10-2021 16:52
Hi there @Kativ567
Welcome to the o2 Community forum
I understand your concern as no one here has access to your account it would be wise to enquire with o2 customer services.
Best time to call is early morning 08.00am
These guides may help
Guide: How to find help & contact O2
Guide: Coronavirus Community Help and Support
Best of luck hope all is sorted for you soon
on 14-10-2021 17:04
on 14-10-2021 17:04
Are you using the dongle on a Windows machine, and there are lots of updates going out at the moment for Windows 11 and Windows 10 21H2, these are background downloads.
O2 wont be able to tell exactly what you have downloaded only the volume.
on 14-10-2021 17:32
Set the connection to dongle on your laptop / PC to a metered connection which will restrict the amount of background data it downloads.
on 15-10-2021 14:18