Insurance Claim

[HJones]

Hi,

My daughter has smashed her phone screen, I've made an insurance claim through the automated phone call system over a week agon but heard nothing.  I've rung again to try and track it but got nowhere.

Any advice?

[Cleoriff]

@HJones 

It could be a long time before the claim is picked up with limited staff

You may be better to call. If you can speak to an advisor then at least the claim will be registered

All numbers are in this link. Use any or all. Press any option.

Guide: Coronavirus Community Help and Support 

[HJones]

Thank you - I'll give it a try.