cancel
Showing results for 
Search instead for 
Did you mean: 

Incoming calls - no caller ID

Roman
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

Message 1 of 263
35,998 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147533 Posts
  • 638 Topics
  • 28335 Solutions
Registered:

@Roman 

It would appear to be an account issue with O2 but getting someone from customer service to figure it out may not be possible.

I'll tag @O2Sarah- to see if she can help on Tuesday after the bank holiday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 3 of 263
10,049 Views
262 REPLIES 262

Bambino
Level 85: Esteemed
  • 23620 Posts
  • 1037 Topics
  • 3752 Solutions
Registered:

@Roman Apple would be your best option for an answer: Official Apple Support

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 263
10,074 Views

MI5
Level 94: Supreme
  • 147533 Posts
  • 638 Topics
  • 28335 Solutions
Registered:

@Roman 

It would appear to be an account issue with O2 but getting someone from customer service to figure it out may not be possible.

I'll tag @O2Sarah- to see if she can help on Tuesday after the bank holiday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 263
10,050 Views

Roman
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you for this. I’ve contacted Apple Support too and it does appear to be an account/network issue. Another O2 SIM (different account) does work so it’s definitely my network settings somewhere 

Message 4 of 263
10,048 Views

O2Sarah-
  • 689 Posts
  • 0 Topics
  • 25 Solutions
Registered:

Good morning 

Thanks for the tag @MI5 

 

@Roman I will send you a Private message  so i can check your account.

Message 5 of 263
9,977 Views

Sophs123xx
Level 1: Joiner
  • 4 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I am having the exact same issue and no one seems to know the solution. Apple told me it’s my network and o2 have said there’s no issue on their end, I have had a replacement SIM which hasn’t fixed the issue and it’s quite frustrating when I never know who’s calling me. Has anyone actually had a solution to this yet? It started for me Thursday too!! 

Message 6 of 263
9,942 Views

Roman
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

@O2Sarah- completed a reset at the O2 end and normality has been restored. Are you able to assist @Sophs123xx in the same way? Many thanks ☺️ 

Message 7 of 263
9,930 Views

O2Trevski
Former Staff
  • 15 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hi please can you send me your phone number with the issue  regards @O2Trevski

Message 8 of 263
9,924 Views

JessicaF
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

@O2Sarah-  Can you please help me I'm having the exact same issue

Message 9 of 263
9,913 Views

Cleoriff
Level 94: Supreme
  • 124531 Posts
  • 828 Topics
  • 7529 Solutions
Registered:

It's @O2Trevski this morning @JessicaF 

I have tagged him to your post.

Veritas Numquam Perit

Girl in a jacket
Message 10 of 263
9,912 Views