on 31-01-2021 22:10
I'm looking into buying an iPhone 8 on contract with 5gb data (it's currently in my basket) would I be able to keep my old number (it is already an o2 number)
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31-01-2021 22:19 - edited 31-01-2021 22:25
31-01-2021 22:19 - edited 31-01-2021 22:25
If you were on PAYG before you will be sent a new sim as contract sims are different.
Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.
On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.
Texts and picture messaging can take up to 24 hours to work after the switch.
If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
NB edited post to reflect op was on PAYG.
Veritas Numquam Perit
on 31-01-2021 22:19
I also have rewards and I'm not sure if I can apply them to the upfront price of the phone
31-01-2021 22:19 - edited 31-01-2021 22:25
31-01-2021 22:19 - edited 31-01-2021 22:25
If you were on PAYG before you will be sent a new sim as contract sims are different.
Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.
On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.
Texts and picture messaging can take up to 24 hours to work after the switch.
If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
NB edited post to reflect op was on PAYG.
Veritas Numquam Perit
on 31-01-2021 22:21
on 31-01-2021 22:21
on 31-01-2021 22:24
on 31-01-2021 22:24
I've edited my post above as you then told us you were PAYG which wasn't evident in your first post.
Check out my edited post above
Veritas Numquam Perit
on 31-01-2021 22:27
on 31-01-2021 22:27
Hi, thanks a lot... Do I fill in the form now with my current phone model or do I wait until I receive the new phone and fill it in using them details?
@Cleoriff wrote:If you were on PAYG before you will be sent a new sim as contract sims are different.
Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.
On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.
Texts and picture messaging can take up to 24 hours to work after the switch.
If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number
31-01-2021 23:11 - edited 31-01-2021 23:13
31-01-2021 23:11 - edited 31-01-2021 23:13
You can do it anytime although probably better to make sure the phone is in stock and you get your temporary number from O2 first. Nothing is actioned over the weekend anyway.
Edited to add if you want to check all is in order you would be better giving O2 a call about 8am tomorrow Guide: Coronavirus Community Help and Support
Veritas Numquam Perit