I've not had any data since joining 02. I'm not able to use any Internet whilst away from my home br

[Wayne11]

Why is it so hard and time consuming trying to sort a problem with no Internet connection with 02?

[madasaf1sh]

@Wayne11 

What phone are you using? As it could be a simple settings issue.

[MI5]

@Wayne11 

See guide here Guide: How can I sort out my network issues? 

[Wayne11]

I have a huwie p30 pro, apologies know its spelt wrong but sure you know what I mean. 

[madasaf1sh]

@Wayne11 

Check the mobile data settings and the APN is set to mobile.o2.co.uk

It might also be worth contacting customer services via social media If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Wayne11]

Bless you, thank you for your time and help. I will try as you suggested. Have looked on the mobile data settings and it does say o2 as my provider along with a lot more techy stuff I don't have a hope of understanding like proxy this and that. Oh well I guess that's all for the talented and obviously not for me to know 😂😂

[MI5]

Did you see the guide I posted above @Wayne11 ?

It contains lots of tips and things to try including network settings etc.