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I have two mobile accounts I would like to change one into the name the number belongs to

Mei1
Level 1: Joiner
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I have two mobile accounts one of which is my mums. For personal reasons I would like to have the account for her number in her name. The account is currently in my name because I pay the bills but it now needs to be in her name with payments details unchanged as I still will be paying her phone contract. The website isn’t helpful and so is the app. I have called with receiving only white noise and no response 

 

Pls respond ASAP as this query is very urgent 

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MI5
Level 94: Supreme
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Registered:

@Mei1 

It isn't possible to change the name.

Your mum will need to apply for her own contract and pass credit checks, if accepted, you can then migrate the old number to the new contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124084 Posts
  • 612 Topics
  • 20167 Solutions
Registered:

@Mei1 

It isn't possible to change the name.

Your mum will need to apply for her own contract and pass credit checks, if accepted, you can then migrate the old number to the new contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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