I have no network connection

[VRM]

There has been no mobile coverage at my location (TQ12 5SD) for 2 weeks and the O2 page says there is a problem getting access to the mas and the next update will be the 10th of November.

I called 202 and the service assistant took me through to the 'reset network' option on my phone.  Now I have no network at all and have been disconnected entirely from O2.

Help please

[Enlli]

It says your mast is completely out. You are not best served by masts and I am assuming it is the one near the Go Local store.

At home I would suggest using WiFi Calling which will at least mean you can make and receive calls at home.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

As we are all customers here there is little else we can do from our angle

 

[MI5]

@VRM 

Are they sending you a new sim at all?

If so, your old sim will have been disconnected.

If not, pop in your local O2 store, with photo ID and get a free replacement.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone?