I have been paying for a phone I don’t have for 3 months and reported it 80 days ago!

[Andy43]

I’ve just had to make another payment of £52 for a phone that I don’t have, due to being scammed. Please get this sorted out, I reported this about 80 days ago!

[Enlli]

I'm afraid we are all customers on here and there is nobody from O2.

I assume the matter is with the Fraud Team.

You will have to persist with O2

You can make a formal complaint 

https://www.o2.co.uk/how-to-complain

Resolver, mentioned on that page is good, but you do end up getting spammed for other products and services.

[MI5]

@Andy43 

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.
You can block the number that called you, or any number you think may be suspicious.
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

[Anonymous]

See your all giving same advice to everyone yet again.. M15 and the many more. stating you don't work for O2? All the links and adverts below your posts and how quick you reply. Again more information to go against my case. Thank you again 

[Enlli]

Methinks  Anon is going to get a rude awaking 

[MI5]

Methinks Anon is a complete and utter twozzer with serious delusional tendencies.