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I have 2 mobile numbers on my account.

jimmy123
Level 1: Joiner
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The first number [personal details removed] is not mine. The second number [personal details removed] is mine. How do I rectify this error. It seems that I have been paying this for a long time

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MI5
Level 94: Supreme
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@jimmy123 

You'll need to call O2 to check that please.

Numbers here Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124136 Posts
  • 612 Topics
  • 20211 Solutions
Registered:

@jimmy123 

You'll need to call O2 to check that please.

Numbers here Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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