Sorry to hear that @Bob833.
A couple of questions on things to check:
- Are your bills up to date?
- Have you recently upgraded or changed your contract (might have a new or replacement sim)?
- Can you try your sim in another phone or another sim in your phone (to see if either or both are broken)?
If none of those help, see the guides below on sorting out network issues.
Guide: How can I sort out my network issues?
Guide: Is the network down for me or everyone?
The final step would be to get in touch with customer services to get a new sim and to check your account. There are alternative numbers to try and hints on getting through in the below guide.
Guide: Coronavirus Community Help and Support
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
