cancel
Showing results for 
Search instead for 
Did you mean: 

I cant make or receive calls via my O2 esim but can via physical SIM on EE

FF123
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I cant make or receive calls via my O2 esim which has been working OK up to today. Incoming and outgoing calls via the physical SIM on EE still work fine. I'm on an iPhone 12. Pls can anyone advise/help? Thanks

Message 1 of 6
1,165 Views
5 REPLIES 5

Enlli
Level 67: Unsung hero
  • 8032 Posts
  • 56 Topics
  • 1653 Solutions
Registered:

Check https://status.o2.co.uk/ 

If that is OKthen

See this thread

https://community.o2.co.uk/t5/Tech-Support/eSIM-outage-**Personal info**/td-p/1710885

Looks like you will have to reinstall your eSIM 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 6
1,157 Views

japitts
Level 8: Talented
  • 231 Posts
  • 0 Topics
  • 3 Solutions
Registered:

Does your O2 SIM show network coverage? You've not said, and if not, there's another potential cause.

Message 3 of 6
1,128 Views

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

I'm still working out what the hell the EE sim has to do with anything, as its a different company, different infrastructure, so has bod all bearing on the o2 sim not working...

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 6
1,117 Views

Oxonian
Level 35: Originator
  • 9466 Posts
  • 222 Topics
  • 26 Solutions
Registered:

@madasaf1sh wrote:

I'm still working out what the hell the EE sim has to do with anything, as its a different company, different infrastructure, so has bod all bearing on the o2 sim not working...


 

I guess @madasaf1sh that he is trying to suggest that it is not an issue with the handset itself ?

Message 5 of 6
1,089 Views

Enlli
Level 67: Unsung hero
  • 8032 Posts
  • 56 Topics
  • 1653 Solutions
Registered:

@Oxonian That's how I read it seeing we have had similar posts.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 6
1,079 Views