I am tearing my hair out.
Every month I get a text message saying Its time to Pay your bill
I follow the link, sign in and it takes me to View your Air Time. On this page there is a link to Pay Bill.
No problem. I always pay promptly.
Ok. However this month, when I try to pay my bill. I can't get past the view your bill stage, , which means I can't get to the next stage of paying it.
Both pages show the message Oops Something Went Wrong (with a cloud and a sad face) you get the picture.
I have spent TWO DAYS either talking to gurus either on here or on the phone to try and find out whether it's a technical problem.
Im beginning to wonder whether it's a block of some sort.l has been put on my phone.
If so Why? I always pay my bills on time.
I had a problem trying to set up a new phone recently and had to send for a new sum card, which didn't work, so had to go back to using my old phone. Other than that I am a model customer.
I have been fobbed off by people telling me that it's technical and would be fixed in an hour. It wasn't.
Another assured me they'd been told it was a technical problem that would fixed by 9 last night. It wasnt.
All lies obviously.
It's an appalling way to treat customers imo.
I finally found someone who gave me a phone number so that I could pay my bill over the phone.
I got so far and the automated voice said "we do not recognise that number"
Where do I go from here?
How do I pay my Bill?
Why do I keep getting the not working messages
Cam anybody Help?
Is it a general problem or is it just my phone?
I'd go into the 02 shop but they only show interest when a person wants to buy a phone.
I've been advised to save any chats (and this) so that if 02 are unhappy because i haven't paid, then I will have proof that I have tried ALL means. The fault lies with 02.
Currently a known issue that O2 are trying to fix.
Please try again later
Track usage, upgrade and get support with the My O2 appDownload My O2