on 26-12-2020 18:16
I purachased a sim only today, upon selecting my extra I can pick my choice then it brings up a screen which says they will send a text for me to confirm it's me but the confirm button does nothing. Both online and the app. Help!
Solved! Go to Solution.
on 26-12-2020 18:21
You'll probably need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Guide: Adding and removing O2 Extras
on 26-12-2020 18:21
You'll probably need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
Guide: Adding and removing O2 Extras