Huge mobile bill

[Lewair]

Is it possible to get 'Hacked' with mobile phones?

My monthly bill is always around £14.00, I have a very basic 16 year old phone, no internet and doesnt send/receive pictures and my bill for Augist was £126.09 and for August £63.24. I hardly use the phone and certainly dont go over my 500 minutes. Any idea why my bills have jumped to such a high figure?

Thanks 

[MI5 · Accepted solution]

@Lewair 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Cleoriff]

@Lewair 

We have no access to accounts here on the community forum

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call