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How to contact Support?

Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 1 Solutions

I have been going around in circles for weeks trying to contact Support.  I have even resorted to Snail Mail and have sent this message below to you via Royal Mail which included my Email and Phone number and still no response from you.  Doesn't say much for a Communications organisation.

Just hoping that this message gets through.  This is the first time I have found this means of contacting you.

Peter King


Peter King                                                     peteruk56**Personal info**

(REMOVED)                                  Mobile Phone  (REMOVED)



O2 Correspondence Team
PO BOX 694
SO23 5AP

I have a problem with my phone in that it keeps sending itself a voice message which I cannot answer as it would need to phone itself.


I had a notice come up on screen saying YOU NEED TO ENTER YOUR PHONE NUMBER.

Which I did, not realising it was for voice mail. 

I have been to a repair shop and they say I need to contact you.  I believe I am being charged for these PHANTOM CALLS.

I have never sent a voice mail.

So how can I stop it or can you stop it?


Your web page has been sending me round in circles for an hour, trying to find How to Contact you.

And I have to resort to Royal Mail.  You also sent a code number twice to my phone but there was nowhere to enter it on your page.

I wrote this message last night and today you have sent 2 more code numbers.


I am now signed in to O2 and my name in Community is PeterThePoet.

So please stop sending code numbers to my phone.

[ Even signing in to O2 just now, 12/12/23 you sent my mobile phone a Code number but there is nowhere to enter the Code number ]

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Level 85: Esteemed
  • 23601 Posts
  • 1037 Topics
  • 3750 Solutions

@PeterThePoet This is not O2. This is a customer community and can be viewed by anyone. Remove your personal details, including your phone number or you open yourself up to all manner of risks. Go to the down facing arrow above the date and time in your post and click Edit Reply to remove your details.

You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (, Twitter (now X) (, or Instagram (

Also see this: All you need to know about O2 Voicemail 901. - O2 Community



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