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How to change account name and payment information from my mother to me?

help121121
Level 1: Joiner
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Does anyone know how I can change my account details from my mothers information to mine? ( account name and payment info)

 

She opened the account for me when I was younger and I want to take it over now. I have already looked at the My 02 help page but its asking for irrelevant information in regards to why I want to change the information.

 

Can anyone give me some advice? 

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MI5
Level 94: Supreme
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@help121121 

You can't just swap names unfortunately.

You must apply for your own contract and pass the credit checks.

Your mother can then give permission to migrate your number to the new contract which closes the old one, so best done when out of contract to avoid penalty fees.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124057 Posts
  • 612 Topics
  • 20138 Solutions
Registered:

@help121121 

You can't just swap names unfortunately.

You must apply for your own contract and pass the credit checks.

Your mother can then give permission to migrate your number to the new contract which closes the old one, so best done when out of contract to avoid penalty fees.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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