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How to cancel a sim card - 14 day cease?

et2
Level 1: Joiner
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I had a call fgrom virgin offering me an upgraded package an dthey advised I had to have a new o2 sim. I dont need a sim - I have 2 o2 phones already in the household but as a bundle it made the bill cheaper. whenthe contract was emailed the price was more expensive and no sim was on it. having called virgin and been advised they only order the sims not cancel I tried to call o2. The lady i spoke to was very helpful and went through some details - when i was asked to confirm my address she told me it wasnt the right one. I have had the same addres for 6 years - it is shown on my current o2 account I have no idea where this address is. she advised it was okm she would cancel the sim on a 14 day cease. 2 houtrts later I receive an email advising my first bill of £10 will be ready. I have now spent 3 hours, 5 people and 1 hang up going round in circles trying to get this sim cancelled. I cant use my o2 when it turns up as the adress it was going to isnt mine. I cant speak to an advisor withought them putting me on hold and back in a queue. I am very frustrated, fed up and worried im going to end up paying for something i dont have or want. Is there a way to contact customer services which doesnt have me sitting in phoine queues for 3 hours when i finish worK?

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MI5
Level 94: Supreme
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@et2 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127070 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@et2 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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