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How do I transfer my number to new O2 contract

Pete82
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Hi 

I currently have a talk time tariff with O2 having already paid off my phone. I want to get a new phone and have found a deal through affordable mobiles that I want to get (I asked O2 if they could match it and they were unable to do so).

 

I want to keep my current mobile number on the new contract but can’t get a straight answer from O2 on how best to do this and whether I need to get a pac code and state this at the point I order the new phone; or whether I just order the new phone and then contact customer services when I have both sims…

 

Can anyone clarify?

 

 Thanks 

Pete 

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MI5
Level 94: Supreme
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@Pete82 

Just migrate your number across Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124109 Posts
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  • 20200 Solutions
Registered:

@Pete82 

Just migrate your number across Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Pete82
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Thanks. So no need to get pac code? I literally just have to phone up once I have my new sim? Sorry just want to be absolutely sure as don’t want to lose my number!

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MI5
Level 94: Supreme
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@Pete82 

Correct

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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