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How do I return an online order

Hippo1
Level 1: Joiner
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I ordered an mobile broadband device based on what is clearly incorrect coverage information and now wish to return it. How do I do that?

 

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MI5
Level 94: Supreme
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@Hippo1 

Use the returns form that came with your order or call customer service to arrange it. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@Hippo1 

Use the returns form that came with your order or call customer service to arrange it. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Hippo1
Level 1: Joiner
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Registered:

I've kept all of the packaging and I can't see a returns form. If my only option is to contact customer services, can you give me an email address or phone number please as the website is very poor in providing these (contact us link goes to a generic page which leads to FAQs only as far as I can see).

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@Hippo1 

All numbers in the link I gave you above. 

There is no email address.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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