Hi

Ugur_74 · ‎23-08-2022

Hello friends. I'm a truck driver and I'm constantly in and out of England. I bought my O2 line 3 days ago, I used it in England without any problems, but when I switch to Europe, it cuts off the Internet connection, what could be the reason? thanks

MI5 · ‎23-08-2022

@Ugur_74

Some things to try:
1 - Reboot phone. (or toggle airplane mode).
2 - Manually search for a different network
3 - If using an iPhone, change data apn to "mobile.o2.co.uk"
4 - Turn off 4g (use 3g)
5 - Check with O2 for any roaming bars.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎24-08-2022

Hey @Ugur_74 do you still need some help with this one or are you sorted now?

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