cancel
Showing results for 
Search instead for 
Did you mean: 

Help

DS123456789
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

There was fraud on my account 4 weeks ago & 3 weeks ago the fraud team said they’ve investigated and they amended my account back to normal, now yesterday my phone has been blocked, I can’t have any outgoing or incoming calls/texts or data and the messaging operator was no help saying the account is being investigated but the investigation has already been concluded, now I’m without a phone which I need for work and I can’t even contact o2 as my phone says no service.

Message 1 of 2
106 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 110853 Posts
  • 799 Topics
  • 6392 Solutions
Registered:

Hi @DS123456789 

We're just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
98 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 110853 Posts
  • 799 Topics
  • 6392 Solutions
Registered:

Hi @DS123456789 

We're just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

 

*The Game Is On*

Girl in a jacket
Message 2 of 2
99 Views