on 21-01-2022 14:22
HI.
In the last hour I received a notification from Samsung regarding a software update. I have installed this and after the restart the handset has frozen, there is no response from any of the soft keys on the display.
Solved! Go to Solution.
on 21-01-2022 15:46
on 21-01-2022 15:46
Sounds like you need to contact Samsung @Daveb
https://www.samsung.com/uk/support/
on 21-01-2022 14:34
Hold volume down and the power button until the handset vibrates.
on 21-01-2022 15:41
on 21-01-2022 15:41
MI5. Thanks for the update, I have tried this and it has not worked. I have also started the phone in safe mode and all of the available inbuilt apps work normally. A peculiarity is that if I do a hard reset using the power key and volume down key, once it reboots it allows me to use any display soft key once. I have just rebooted and managed to open whatsapp, I have messaged a number of contacts and then on exiting whatsapp the display soft keys again become unresponsive until another hard reset is carried out.
on 21-01-2022 15:46
on 21-01-2022 15:46
Sounds like you need to contact Samsung @Daveb
https://www.samsung.com/uk/support/