Going abroad

[Terri77]

Why won’t my 4g work in Italy?

[Cleoriff]

@Terri77 

You need 4G calling enabled to use in Italy and some other European countries

There are some other tips to try :

• Make sure Mobile data and data roaming is enabled
• Turn off 5G
• Turn Airplane mode off then on (This often kickstarts things)
•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   If none of this works you need to contact O2:

If you need to contact O2 from abroad, use this free number +44 7860 980 202

OR use Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)