Solved: Genuine password reset email?

Warycustomer · ‎07-05-2024

Hi all

we had a password email reset link which i don't think we requested.

if it was genuine how long would the link say it is valid for? I would expect only 30 mins or something... this says much longer.

MI5 · ‎07-05-2024

@Warycustomer

If you didn't request it, ignore and delete.

It's common for scammers to use this method to generate OTP's and they will attempt to call you and obtain the OTP to gain access to your account.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

View solution in original post

MI5 · ‎07-05-2024

@Warycustomer

If you didn't request it, ignore and delete.

It's common for scammers to use this method to generate OTP's and they will attempt to call you and obtain the OTP to gain access to your account.

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

https://community.o2.co.uk/t5/Welcome-News/Scam-Alert-Vishing-Smishing-amp-Phishing-Megaguide/td-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

O2

Genuine password reset email?

Same bill downloading for different dates past Sep...

Assistance Needed: International Phone Number Not ...

Lost sim card

Unlatch my device

Call from O2 about change of SIM