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Frozen phone

Zoe1997
Level 1: Joiner
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My phone has frozen and I am unable to make any calls, texts or use anything on it at the moment. I think I need to do an update on it but can't do this as its frozen. Please help 😞
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Richardhanni22
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Hi there, I had this before, press the volume down button then the volume up button, you should be able to turn it off??

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MI5
Level 94: Supreme
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What phone do you have @Zoe1997 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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