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Front camera on S23 FE not working properly

Gabbynats
Level 1: Joiner
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Registered:

I purchased a S23 FE a couple of weeks ago and have noticed the front camera doesn't focus very well at all. 

 

I'm not a huge selfie taker, but on the few occasions that I have tried out my camera, I've noticed that it doesn't focus on my skin/pores/face as well as my S21 did - which makes zero sense considering they both have 10 MP front cameras.

 

I'm still within the 30 days window so I'm thinking I might have to return the phone to O2 and request a replacement as I don't want to be stuck with a potentially faulty front camera for the next 24 months.

Has anyone else experienced this issue with the S23 FE front camera? I'm just trying to gauge if it's a general problem with the model or if it's just my device that is faulty. 

 

I'm also a little suspicious that I might have been given a phone that was previously returned by someone else. The S23 FE was out of stock at the beginning of Jan. But when I checked the o2 website on 8th Jan the white/cream version was suddenly available - so I went ahead and purchased it. It then went back to being out of stock again straight after, which makes me question if the device I was given by o2 was returned by someone else. And I wonder if they also returned it because of the front camera issue?

 

Any advice welcome. Thanks in advance!

 

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MI5
Level 94: Supreme
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Registered:

@Gabbynats 

O2 will replace with a new phone if within 30 days https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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