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Free Audible Trial - Cancellation

Robbo365
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As part of my upgrade I had a free 3 month Audible trial.  This comes to an end this week and I do not think it is worth keeping and certainly not prepared to pay for it. 

 

I have called Audible and they have informed me the contract is through O2 so I need to cancel through them. 

 

I can't find a way to cancel it on the website or on My O2 and when I call it keeps kicking me off.

 

Any ideas?   

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jonsie
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Keep trying them.

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

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Message 2 of 16
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pgn
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Cancelling will need a call to O2 on 202, or the numbers below if 202 is busy:

 

Guide: Coronavirus Community Help and Support

 

If you get onto the queue, with music playing, hang in there! 

 

Good luck! 

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Message 3 of 16
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Robbo365
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Sorted

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jonsie
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Well done @Robbo365 thumbsup

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Cleoriff
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Is this someone else who got through? Good grief!!

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Surrey18
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I had the same issue. Also now successfully cancelled, I am led to understand. I'll check my bill in a few days.   

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Camilla123
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Hi there, how did you sort this? I cant get through on the numbers and am in the same position- want to cancel audbile subscription. thanks.

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Cleoriff
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@Camilla123 

You have to keep persevering in order to get through. Just like everyone else.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

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auser
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It's ridiculous that we're given the ability to buy anything through the website yet made to call a poorly managed phone service to remove services.

 

O2 please stop doing this, it shows that making money through creating barriers for your customers is more important than customer self service!

Message 10 of 16
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