Fraudulent iphone order

[mike33]

I received a fraudulent call about my account earlier this evening and informed o2 about it. Checking my account on line and there is an order for an iphone which I have not asked for.

[jonsie · Accepted solution]

Courtesy @Bambino 

If you think you’ve been the victim of fraud –  and you definitely have - whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[madasaf1sh]

@mike33 

Did you give over a One Time Passcode to the scammers??  

Have a look at these guides Phishing, Smishing & Scams. Latest info & advice.  and you will need to call o2 on 0344 809 0202 or 202 in the morning and speak to them, as there is no o2 support on this forum.