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Forgotten password phone is locked

Suz_f
Level 1: Joiner
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I recently purchased a z flip3 (today actually) I need to do a factory reset but it asks for my password (which I forgot almost immediately). Every time I try it just asks for my password and a highlighted message saying pdp backup setup-wizard fail. How can I fix this please?

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Bambino
Level 84: Resplendent
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@Suz_f I'm not sure why you would need to do a factory reset on a brand new phone, but you'd probably be best contacting Samsung directly about this: Product Help & Support | Samsung United Kingdom

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
  • 22942 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Suz_f I'm not sure why you would need to do a factory reset on a brand new phone, but you'd probably be best contacting Samsung directly about this: Product Help & Support | Samsung United Kingdom

I DO NOT WORK FOR O2



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