cancel
Showing results for 
Search instead for 
Did you mean: 

Forgotten password phone is locked

Suz_f
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently purchased a z flip3 (today actually) I need to do a factory reset but it asks for my password (which I forgot almost immediately). Every time I try it just asks for my password and a highlighted message saying pdp backup setup-wizard fail. How can I fix this please?

Message 1 of 2
94 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 77: Grand Master
  • 19591 Posts
  • 957 Topics
  • 2712 Solutions
Registered:

@Suz_f I'm not sure why you would need to do a factory reset on a brand new phone, but you'd probably be best contacting Samsung directly about this: Product Help & Support | Samsung United Kingdom

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 2
75 Views
1 REPLY 1

Bambino
Level 77: Grand Master
  • 19591 Posts
  • 957 Topics
  • 2712 Solutions
Registered:

@Suz_f I'm not sure why you would need to do a factory reset on a brand new phone, but you'd probably be best contacting Samsung directly about this: Product Help & Support | Samsung United Kingdom

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 2
76 Views