Final bill

[Claire91]

I switch my number over from 02 to Giffgaff on the 9th December and my 3 year contract should of ended on 22nd January 2022 so I want to pay my final bill I have 2 contracts in my name and done this for both I was charge for my air time and device on the 18th and 21st December as normal even though I changed my number over on the 9th December and been sent an email saying I still owe money on my device which is fine but I don't believe I should of paid airtime on the 18th and 21st December for either of my contracts any help to understand my bill would be appreciated has when I rang O2 they told me I just need to pay my device plan on both many thanks 

[MI5 · Accepted solution]

@Claire91 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks