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Extra data allowance

Brennan
Level 1: Joiner
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on ‎13-01-2021 17:45

on ‎13-01-2021 17:45

Hi,

I started this new contract in April. It gives me 30gb data allowance with 15gb extra allowance. I've been alerted that my 30gb has been used up and I cannot use any data. However I still have my 15gb?

On the o2 dashboard it says I gave 15gb of data remaining however below it says my extra data allowance has expired during December.

Do I have any data to use or does it look like my extra data allowance add on only lasted for 8 months?
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MI5
Level 94: Supreme
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on ‎13-01-2021 17:47

on ‎13-01-2021 17:47

@Brennan 

Answered here https://community.o2.co.uk/t5/Pay-Monthly/Data-allowance/m-p/1430017/highlight/false#M221960

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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