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Extra charges appearing on my statement

MJK1
Level 1: Joiner
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I want to know why I am paying extra charges on my airtime plan - i.e.£1.36 for minutes and another small charge for something else in August? Similar in July. This is a new contract; I have unlimited everything and don't expect these extra charges just appearing. A little dishonest...

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Cleoriff
Level 94: Supreme
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It sounds as if you may be sending MMS. Guide: Accidental MMS Sending and How to Avoid it 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@MJK1 

If the charges are showing as for minutes you may be calling numbers which are not included in your allowances.

See this guide for what is included Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TheresaV
Former Staff
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Hi @MJK1 did you find out where the extra charges came from?

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