cancel
Showing results for 
Search instead for 
Did you mean: 

Esim swap when don’t have original phone

J0878
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I bought a new phone and traded in my old phone with apple today. I am now trying to swap my esim into new phone. But can’t get past the first step as can’t enter code from text message as don’t have the old phone now. 

Message 1 of 4
648 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150395 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

@J0878 

You need a new eSim pack for a new phone.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or pop into your local O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
645 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 150395 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

@J0878 

You need a new eSim pack for a new phone.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or pop into your local O2 store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
646 Views

Drewas85
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Hi MI5,

 

O2 eSIM is a nightmare. Today I wanted to swap my eSIM from the old to the new phone. Went online, get the 6 digit code, and waited for 30 minutes, nothing happened. Restart the phone, nothing, both phones without service. I decided to remove the plan and re-add it - that's impossible (This code is no longer valid. Contact your network provider for more information). Took my ID and went to the store. Explained what happened and they couldn't help me because I have to wait at least 24 hours to swap the SIM in the O2 store if made a request already, so I ended up without service on both devices.

 

BTW - CS wasn't even aware that stores cannot swap SIM if a request was made in the last 24 hours. 

 

I think O2 should add more ways to verify the identity if "No Service" - like security questions, the last number dialed, last bill amount. I do have a password on account as well but that doesn't help.

 

Does anyone have any idea how to swap a SIM without service without waiting 24 hours or 3 days for CS to post a new SIM?

Message 3 of 4
599 Views

madasaf1sh
Level 78: King of Kings
  • 11755 Posts
  • 64 Topics
  • 3183 Solutions
Registered:

@Drewas85 

 

I think the shop has lied to you, as long as you have ID, then they can give you a esim pack, and then you just need to call CS activate it. 


Done this in the past with test devices, and never had a problem. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 4 of 4
595 Views