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Error with new phone

Claire34
Level 1: Joiner
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any idea what sim 1 not provisioned is and how to fix?

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Cleoriff
Level 94: Supreme
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@Claire34 

Have you a dual sim phone? If so, remove the sim and reinsert it again and see if it works. If not tou need to contact O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 123361 Posts
  • 826 Topics
  • 7475 Solutions
Registered:

@Claire34 

Have you a dual sim phone? If so, remove the sim and reinsert it again and see if it works. If not tou need to contact O2.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Veritas Numquam Perit

Girl in a jacket
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