Error code 15 when trying to connect apple watch to mobile service.

[Sharni]

Hi,

I have paired my Apple series 7 to my iPhone 11 watch but it wont let me connect the mobile service. It keeps coming up with error, code 15. I've got all the latest software updates on both items. Have turned both devices off and on again too. I called O2 and spoke to really helpful scouse man but he was clueless too. The other message I get is lost connection to server? I was trying to set this up at my home address so not our of area and no issues regarding signal etc. Any ideas? CDT will be approx 3 working days.

Thanks

Sharni

[JawadSaleem]

Hi I replied to your email @O2Emma

[Richard-batty]

Also getting this code 15 error when trying to setup  mobile service on my watch.

[Cleoriff]

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@Richard-batty wrote:

Also getting this code 15 error when trying to setup  mobile service on my watch.

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Another one for @O2Emma?

[O2Emma]

Morning @Cleoriff I will pick this up thanks.

Hi @Richard-batty I will send you a private message to look into it for you.

[Cleoriff]

Morning @O2Emma and thanks x

[Johny]

I am having the same error when trying to set mine up

[pgn]

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@Johny wrote:

I am having the same error when trying to set mine up

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Hi @Johny - tagging @O2Georgina who should be in touch with you presently, asking privately for more info to escalate.

Good luck!

[O2Georgina]

Thanks for the tag  @pgn 

@Johny  I will send you a private message now

[Atomicgeezer]

Hi There . Please help me also as I am getting the Error Code 15

[pgn]

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@Atomicgeezer wrote:

Hi There . Please help me also as I am getting the Error Code 15

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Please check here after 8am Monday, @Atomicgeezer - I will tag @O2Sarah- who will need more details privately from you to get this moving. Please know this appears to have stemmed from an OTA update released by Apple recently, and it may take a few days to get fixes in place. Good luck.