cancel
Showing results for 
Search instead for 
Did you mean: 

Error activating Open discount

JWB1991
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am eligible for the open discount on my airtime, I have received an email telling me to activate my discount however I continue to receive an error once I have logged in saying my details cannot be retrieved and to try again in 30 minutes. I only get 28 days to add this discount on and if I continue to receive this I will miss out. Has anyone else had this same problem and how did you get around it? Thanks in advance. 

Message 1 of 2
351 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 147445 Posts
  • 637 Topics
  • 28317 Solutions
Registered:

@JWB1991 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
349 Views